Terms of Service

The short version

• Setting up a gallery is free; opening guest uploads costs £39 once (12 months online included, renews at £14.99/year unless you cancel).
• You and your guests keep all rights to your photos and videos. We claim no ownership.
• Keep your host link private — anyone who has it can manage and delete your gallery.
• We're not a backup service — keep your own copies of anything you can't afford to lose.
• Only upload things you have the right to share, nothing illegal, and no photos of other people without their permission.

Who we are, and agreeing to these terms

keepcove.app (“Keepcove”, “we”, “us”) is operated by TRIOFLOW LABS LTD, a company registered in England and Wales (United Kingdom) under company number 16731070. These terms are the agreement between you and us for using Keepcove. By creating a gallery, or by adding photos or videos to one, you agree to them — if you don’t agree, please don’t use the service. You can contact us about these terms at [email protected].

The service

Keepcove lets the host of an event create a private online gallery. Guests add their photos and videos by scanning one QR code or opening a link — there’s no app to install, no account, and no login. The host gets a private link to manage the gallery, plus a shareable link and QR code to give to guests.

The links are the keys

Because Keepcove has no logins, the links are what grant access:

• Anyone with the guest link can view the gallery, add photos and videos, and download what’s there.
• Anyone with the host link can also manage the gallery, including deleting uploads. Treat it like a password — keep it private, because anyone you give it to can change or delete your gallery.

Because access works this way, sharing a link is your choice and your responsibility. If you lose your host link we may not be able to restore it for you today — contact us at [email protected] and we’ll try to help.

Pricing, payment and renewal

Setting up a gallery is free — you can create it, see your links and QR code, and preview everything without paying. Opening guest uploads costs a one-time £39 (“going live”), which includes your whole event and keeps the gallery online for 12 months.

Automatic renewal. When you go live, your gallery is set to renew automatically at £14.99 per year from month 12, so it stays online. You can cancel the renewal at any time — before or after it starts — from “Manage billing” in your gallery, and you’ll receive a reminder email before any renewal charge. If you cancel, your gallery stays online until the end of the period you’ve paid for and then goes offline.

Payment and taxes. Payments are processed by Stripe, acting as merchant of record — Stripe handles the payment, any applicable VAT or local taxes, receipts, and refund processing on our behalf. Prices may be shown and charged in your local currency at checkout.

Cancelling and refunds. At checkout you ask us to open your uploads immediately and acknowledge that you lose your 14-day right to cancel once your gallery service starts. Changed your mind anyway? If your gallery has received no guest uploads, email [email protected] within 14 days of paying and we’ll refund you in full — this is a manual, human process, not an automatic one. Refunding a go-live payment takes the gallery back offline.

Guests never pay to view, add to, or download from a gallery — that’s a settled part of how Keepcove works.

Your content, and the licence you give us

You and your guests keep all rights to the photos and videos you add to a gallery. We don’t claim any ownership of them.

To run the gallery for you, we need your permission to handle your content. By adding content to a gallery, you grant us a limited, non-exclusive, worldwide licence to host, store, display, and transmit it, and to create the compressed previews and thumbnails the app makes alongside your originals — all solely to provide and operate the gallery. This licence lasts only as long as we hold the content and ends when the content is deleted. We will not use your photos or videos to promote Keepcove, or for any other marketing, without asking you separately.

We store your original files unchanged — including any metadata your camera saved inside them, such as location (GPS), device model, and capture time. The previews are additional compressed copies; your originals are not altered. See our Privacy Policy for how we handle your data and what can be hidden inside your files.

Acceptable use, and reporting content

When you add content to a gallery, you confirm you have the right to share it. Please don’t use Keepcove to upload or share anything that:

• is illegal, or infringes someone else’s rights (including copyright);
• is harmful, abusive, harassing, hateful, or obscene; or
• shows people who haven’t agreed to appear — don’t upload photos or videos of others without their permission.

Please also don’t attack, overload, scrape, probe, or try to circumvent the service or its security. We may remove content, or suspend or close a gallery, if it breaks these rules.

Reporting content. If you think something in a gallery is unlawful or breaks these rules, tell us at [email protected]. We review reports, remove content that is unlawful, and will respond to complaints about decisions we make.

The host’s responsibilities

The host of an event decides whom they invite and photograph, and is responsible for the people who appear in uploads — including guests and any third parties who never visited Keepcove. As the host, you choose who receives the guest and host links, and you’re responsible for how they’re shared. You can delete any upload from your gallery’s host view. None of this reduces our own responsibilities under data-protection law — see the Privacy Policy.

Availability, “as is”, and keeping your own copies

We work hard to keep Keepcove running, but we provide it “as is” and “as available”. We don’t guarantee that it will always be available, uninterrupted, or error-free.

Importantly, Keepcove is not a backup service. Please keep your own copies of any photos or videos you can’t afford to lose — don’t rely on us as your only copy.

A live gallery stays online for the period you’ve paid for — 12 months with your go-live payment, extended by each renewal. If you don’t renew, the gallery goes offline at the end of the paid period, so download anything you want to keep before then. We won’t quietly cut short an online period you’ve paid for or that we’ve advertised for your gallery.

Suspension and ending the service

We may suspend or remove a gallery that breaks these terms. Unless the breach is serious or the content is unlawful, we’ll first tell the host what the problem is and give a reasonable chance to put it right or download their originals.

If we ever decide to discontinue Keepcove, or to remove a gallery for reasons other than a serious breach, we’ll give reasonable notice so that people can download their originals first — and we’ll honour any online period we’ve already advertised for your gallery.

Our responsibility to you

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that can’t lawfully be limited or excluded. Your statutory rights as a consumer are not affected, and nothing here limits our responsibilities under data-protection law (see the Privacy Policy).

Subject to that, and to the extent the law allows:

• we’re not responsible for content that hosts or guests upload, or for how people use the links you share;
• we’re not liable for loss of content where you have no other copy of it, unless that loss was caused by our failure to use reasonable care and skill; and
• we’re not liable for losses that are indirect or that weren’t reasonably foreseeable.

Subject to the carve-outs above, our total liability to you is limited to the amount you’ve paid for the gallery in question.

Changes to these terms

We may update these terms from time to time. The “last updated” date beneath the title always shows the current version. If we make a material change, we’ll give reasonable advance notice. If you don’t agree with a change, you can stop using Keepcove and delete your gallery — and if a change you reject materially affects a period you’ve already paid for, contact us and we’ll sort out a fair refund for the unused part.

Other important terms

If any part of these terms turns out to be unenforceable, the rest still applies. We may transfer our agreement with you to another company — for example, if our business is sold — but this won’t affect your rights. The Keepcove name, the website, and its design and code remain ours.

Governing law

These terms, and any dispute arising out of them, are governed by the law of England and Wales. You and we agree that the courts of England and Wales will deal with any dispute — except that, if you’re a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts, and you keep the benefit of any mandatory consumer protections of the country you live in.

Contact

Questions about these terms: [email protected]. For anything about your personal data — access, correction, deletion, or any privacy question — contact [email protected] and see our Privacy Policy. We’re TRIOFLOW LABS LTD, company number 16731070 (England and Wales).